Why has my order been returned to ByRokko?

If your order has been returned to ByRokko by one of our delivery partners, it’s likely to be for one of the following reasons:

• The parcel was refused.
• Our delivery partner was unable to access the address after several attempts. 
• The delivery address was incomplete.
• The parcel was damaged in transit. 
• The order was not collected from the pickup point within 10 days of it being delivered.

We will be happy to send you the package again at no extra cost.

Please contact us.

 

If you have any further questions, please contact us at [e-mail]